Product Returns: We’re Here To Help
Shop with confidence at Presents Of Mind. If you are not satisfied with your product(s) send them back to us within 14 days for a store credit.
That way you can be assured of your purchase – and if it doesn’t suit your needs after seeing-it and feeling-it, you have the option of returning it – based on the conditions below. Easy!
You will have noticed we provide plenty of information in each product listing, but please contact us before making a purchase if you have any product related queries. We’re here to help our customers, and we know our products.
Not satisfied with your purchase, a little more information:
To receive a store credit, you need to return the item in an unopened, re-sellable condition. If any seals, packaging or anything else is broken or removed it cannot be returned. To be sure contact us before you return the product. If the item does not meet re-sellable conditions then it will be returned to you at your expense.
Items must be returned to Presents Of Mind within 14 days of receipt of the order.
We do not refund postage costs, so you will be responsible for return postage costs. The store credit will be equal to the value of the item, and will not include postage costs.
Goods damaged or faulty on arrival:
We pack every shipment well in thick cartons to prevent damage en-route to you.
In the rare event you receive a damaged product due to a manufacturing fault or other reason; we ask that you take a photo of the product and email it to us. Once we deem the product faulty, we will ship a replacement product to you at our own cost.
On occasions, at a customer’s request, we will issue a store credit for the faulty or damaged product instead of a replacement. In this case, the store credit is for the value of the product only, and does not include postage costs.
We provide a 3 month warranty on our products against manufacturing defects. This does not apply to products that have been misused, mistreated or accidentally broken.
The faulty item will be gladly replaced once we ascertain and confirm the fault/issue.
If the fault can be documented in a photo, we can accept an emailed photo of the product to confirm the damage and post a replacement at our expense.
In the case of other types of faults we require the item be returned to us for assessment. Once the product is confirmed faulty we will ship out a replacement product at our own cost. You will be responsible for the postage costs involved in shipping the product back to us. That way the extra shipping costs are shared.
We will do our best to address any concerns if you contact us through our website http://www.presentsofmind.com.au.