The terms and conditions (“information”) compiled in this document are subject to change without notice. It is the responsibility of the any person seeking to rely on the information by visiting our website at www.presesentsofmind.com.au or by contacting Presents Of Mind on (07) 3367 3711 “Presents Of Mind”, “we”, “us” and “our” are references to Presents Of Mind, the trading name of Smartgifts Pty Limited a company registered in Australia under the Corporations Act 2001.

The Terms and Conditions in this document govern the use of Presents Of Mind’s Online Shopping Service (the Service). The Service includes shopping, returns, and participation in promotions run by Presents Of Mind.

Christmas Cut-Off Guarantee Date within Australia is 10th December.

Orders within Australia have an estimated delivery time of 1-5 working days after the order is dispatched. Orders usually leave our premises within 1-3 Working Days.

For larger items delivery may be via normal Australia Post mail due to size restrictions on other services. This service can be up to 10 Working Days.

Deliveries to New Zealand can be expected 4-14 Working Days after order is received. Other overseas locations worldwide delivery can be expected within 10-14 Working Days.

How much will delivered goods cost me Within Australia & New Zealand?

Orders within Australia will incur a shipping fee of $10.00 unless otherwise specified in the product information.

Orders outside of Australia will incur normal Australia Post fees and charges.

Please note that it is your responsibility to ensure someone is at your requested address when the goods are to be delivered. It is for this reason that we recommend delivery to a business address. Alternatively if you are not home, the parcel will be delivered to your local post office or a notice of delivery, with instructions on how to pick up your parcel, will be left at your requested address.

How much will courier delivered goods cost me Outside Australia & New Zealand?

All deliveries outside of Australia & New Zealand are through regular AirMail Service. International orders will incur shipping fee as charged at the time of check out.

Exchanges, Returns and Refunds

What are the Conditions on Returns and Exchanges?

Presents Of Mind will exchange or refund any purchase within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging.

We will exchange products within 2 months of purchase as long as the product has not been opened and is in its original packaging.

Except where goods are faulty, for Refunds and Exchanges, freight costs, to return the product to us by Courier and/ or to resend the new item back to the customer are covered by the Customer.

Where goods are faulty, all Exchanges and Returns must be received by Presents Of Mind within 21 Days of dispatch by Presents Of Mind to be eligible for refund or exchange.

We are not responsible for any lost returned parcels so please send back to us via our recommended method or a traceable method like registered post or traceable courier.

Sale or discounted items may be returned for store credit only or exchange and not for refund.

Colours and Sizes

Presents Of Mind provides high quality pictures of our products. Please be aware that whilr we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products. Presents Of Mind also try to ensure the packaging, colour and any photographs are accurate, however the actual colours and packaging of some products on the website may vary from the current version of the product.

Prices on Presents Of Mind

All prices in the shopping areas are in Australian dollars (AU$) and are inclusive of GST. Presents Of Mind takes all steps to ensure that prices are correct at time of publication, however we reserve the right to alter prices should we inadvertently publish incorrect prices. If this should happen after you have ordered a product on the site and have passed through the check out, we will contact you prior to sending your order and notify you of the correct price. You will then have the choice to either proceed with your order or cancel the order.

From time to time Prices Online may be significantly cheaper then instore, as different stock levels and promotions are run through the website only.

Marketing & Promotions

By purchasing products or registering as a member you agree that your details including your email address, mailing address and mobile phone number may be used by Presents Of Mind or Smartgifts Pty Ltd to keep you informed about future products, services and events provided by either Presents Of Mind or Smartgifts Pty Ltd. If you wish to change your contact mechanism (specify direct mail, telephone or email) or opt out of any communications from Presents Of Mind or Smartgifts Pty Ltd you can do so by amending your details on our website or alternatively contact us at +61 7 3367 3711.

Unless otherwise specified, sales and discounts are applied to our prices by use of a “coupon code” at the time of check out. To ensure that you obtain advertised discounts please ensure use of the relevant coupon code at check out. If you proceed through check out without use of a coupon code, please contact customer service for adjustment to your payment.

E-Gift Certificates

Presents Of Mind allows E-Gift Certificates to be purchased on line free of charge. To redeem an E-Gift Certificate you will need the individual code allocated to the E-Gift Certificate. The Conditions of the Gift Certificate as follows:

a) E-Gift Certificate can be redeemed for merchandise only and are not redeemable for cash.
b) E-Gift Certificates are valid for 12 months from date of issue.
c) E-Gift Certificates can be purchased online free of charge.
d) E-Gift Certificates will be emailed to recipient of the gift and the purchaser will be sent a confirmation that the Gift.
e) E-Gift Certificates can only be redeemed on Presents Of Mind’s website.
f) If an E-Gift Certificate is redeemed for less than the amount purchased, the recipient will still able to return to Presents Of Mind’s website at a later date to redeem the remaining amount of funds on the E-Gift Certificate.
g) E-Gift Certificates are in $AUD.
h) Standard shipping rules apply for any items purchased using a E-Gift Certificate.
i) Please contact Presents Of Mind if you have any questions.

Copyright

Presents Of Mind is the trading name of Smartgifts Pty Ltd. The copyright and other intellectual property rights in the material contained in the web site remain with Presents Of Mind.

Children

Presents Of Mind will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

Disclaimer

From time to time Presents Of Mind may have to refund customers for orders that are placed for products that are out of stock for various reasons (incorrect technical stock sync, too many items selling before a new stock sync is completed etc ) We will notify the customer within 48 Working hours of placing their order if this has occurred.

This Service provides general information about Presents Of Mind and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Presents Of Mind and the services and products they offer. Presents Of Mind reserves the right to change, delete or move any of the material on the Service at any time without notice.

Presents Of Mind and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.